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Q What does our training cover?
A Operation, maintenance, safety, troubleshooting—total 2 days per group. Bilingual manuals & training certificates included.
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Q How do we serve customers post‑warranty?
A Lifetime tech support; spare parts at cost; remote diagnostics free, on‑site visits charged at USD 180/person/day.
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Q What are our warranty terms and scope?
A Whole machine 12 months or 2500 running hours, whichever comes first. Defective parts replaced free (non‑man‑made). Consumables, misuse and power spikes excluded.
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Q What is our remote‑support response time?
A First reply within 8 working hours; critical downtime: video call within 2 hours.
